File Delivery Issues

We automatically email you a link to your files immediately after purchase. If you don't receive it, it most likely got caught in "spam" filters. 

First, check your "junk" or "spam" folder to see if there's a note from us in there.

If you're unable to locate the email, we recommend logging in to your ChromaVault account to retrieve your links without need to wait.

You can also contact us to request a link. However, please note that it may take 24-48 hours for us to respond, so the fastest and most reliable way is to log in to your account.

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